FAQ'S

How to set an appointment?

Give us a call at 800-406-1524 and we will set an apointment with you for an estimate.

What if I am not satisfied with my cleaning?

Your complete satisfaction is important to us. If you are not completely satisfied with your cleaning service, just give us a call within 24 hours, and we will return to re-clean the area in question absolutely free.

How do I arrange for service, and how much do you charge?

The cleaning cost will depend on the size of your home or business and how much cleaning it required.

How do you gain access to my home or business?

We must be able to have access to job site to provide services.

You may leave a key on file in our safe.

You may leave a key at a designated place that is accessible at the job location.

You may meet the cleaner at the job location.

How do I pay for my cleaning services?

We accept personal checks. Payment is due at the time of service. Except for commercial accounts and established clients. We are not accepting credit cards at this time but will be in the near future

How are my keys protected?

As soon as your key enters the office it is coded and locked in our safe.

Only Bizzy Home Service management has access to this safe. On the day of your scheduled cleaning your key is matched to your job order. At the end of each shift, the manager collects all keys and returns them to the safe.

 

How many people will be doing the cleaning?

We like to have our staff work in groups of two however depending on the job we may have only one individual or as many as three or more. Whether by a team or an individual, you will always receive the same number of man-hours.

 

Will I always have the same service provider?

Most of the time, yes, but due to Illness, days off, vacation, family emergencies and many factors that affect scheduling we will from time to time have to send an replacement. When this happens you can count on the replacement being just as well trained and hardworking as your regular service provider.

 

Are all service providers trained and supervised?

Yes, very much so. Every new cleaner is given handsouts to study as well as hands on training. Employees are then assigned to team leader who supervises them on their first several cleanings. Only after a formal review with the team leader and management, will the cleaner be alowed to work individualy.

 

What is the policy on cancellation or rescheduling?

If it is necessary to cancel or reschedul your cleaning day, we require 24- hour

notice. If we receive less than 24 hours notice, or if we cannot access your home at the schedualed time, we have to charge $50.00. Future scheduled cleanings remainunchanged. Please be sure to submit any cancellation of a scheduled cleaning in writing (via email). Please do not inform the service providers of schedule changes this must be done with the management.

 

What if my cleaning falls on a holiday?

If your regulary scheduled cleaning falls on a holiday that we will contact you to reschedule.

 

What if something is broken by a house cleaner?

Our cleaners are always very careful. However, should this happen, please call our

office to let us know. We will be happy to resolve the matter promptly to your

satisfaction. We are fully insured for any damage or breakage for which we are responsible.

 

What about my pets?

Our employees are animal-friendly, however sometimes even a typicaly calm pet will show agression to new people coming into their home. If you are not

at home while we clean, we ask that you introduce your pet or pets to our employees on the first visit. If your pet is aggressively protective of your home when you are away, we ask that you secure the pet.

What forms of Payment are accepted?

Payment is due at time of service in the form of cash, check or credit card (Visa, Mastercard or Discover) For all cleaning services, except for commercial accounts and established clients, we may require a 50% deposit wich is due at the time of service.

Is the work guaranteed?

You agree that we guarantee only to correct problems reported within 7 days, by returning to the home or business within two business days to correct the problem. Furthermore, you waive your right to stop payment on your check unless we fail to honor this guarantee.

What if my check bounces?

There is a $25 fee for any check returned by your bank. If your bank is in error, they must reimburse you for this expense.

What if I need to reschedule the apointment?

There is a $50 late cancellation/lock-out fee for canceling or rescheduling a visit less than 24 hours prior to your schedualed visit. The same fee applies if we are unable to gain access to your home, through no fault of our own.

What if my payment is late?

Payments not received by the date due will be assessed a late fee of 10% or $10.00 wich ever is greater. There is a $75 fee, plus any attorney's fees, in addition to the balance due, for any account we must refer for collection.

What if I wish to hire an employee myself?

You agree not to solicit or employ any of our employees either while they are in our employ or for a three month period after they leave our employ.